Effective Date: 19 August 2026

1. Shipping Methods

• • We partner with trusted international logistics providers to ensure safe and timely delivery of non-perishable and textile products.
  • Shipping methods may include air freight, sea freight, or courier services depending on the destination and order size.

2. Order Processing

• • Orders are processed only after payment confirmation and completion of required export documentation.
  • Processing times may vary depending on product type, order volume, and compliance requirements.

3. Delivery Timelines

• • Estimated delivery timelines will be communicated at the time of order confirmation.
  • Actual delivery may vary due to customs clearance, international regulations, or unforeseen logistical delays.
  • Catalyx Overseas Traders Pvt Ltd is not liable for delays caused by third-party carriers or government authorities.

4. Risk & Ownership

• • Risk of loss or damage transfers to the buyer once goods are handed over to the shipping carrier.
  • Buyers are responsible for insurance coverage unless otherwise agreed in writing.

5. Customs & Duties

• • Buyers are responsible for all import duties, taxes, and customs clearance fees in their respective countries.
  • Catalyx Overseas Traders Pvt Ltd will provide necessary export documentation to facilitate smooth clearance.

6. Tracking & Updates

• • Tracking details will be shared once goods are dispatched.
  • Buyers can monitor shipment progress directly with the logistics provider.

7. Delivery Address

• • Buyers must provide accurate and complete delivery addresses.
  • We are not responsible for delays or losses due to incorrect or incomplete address information.

8. Force Majeure

We are not liable for delays or non-delivery caused by events beyond our control, including natural disasters, strikes, political instability, or global trade restrictions.

9. Contact Us