Effective Date: 19 August 2026

1. Order Cancellation

• • Before Shipment: Buyers may request cancellation of an order before goods are dispatched. Written confirmation via email is required.
  • After Shipment: Once goods have been shipped, cancellations are not permitted.

2. Refunds

Refunds are applicable only under the following conditions:

• • Goods are proven to be defective or damaged upon delivery.
  • Incorrect products were shipped due to our error.
  • Refund requests must be submitted within 7 business days of receiving the goods, along with supporting documentation (photos, inspection reports, etc.).

3. Non-Refundable Items

Refunds will not be issued for:

• • Products damaged due to mishandling after delivery.
  • Delays caused by customs clearance, government regulations, or third-party logistics providers.
  • Perishable or customized textile orders once shipped.

4. Replacement Policy

• • In cases of defective or incorrect goods, we may offer replacement instead of refund, subject to product availability.
  • Replacement shipping costs will be borne by Catalyx Overseas Traders Pvt Ltd if the error is on our part.

5. Refund Process

• • Approved refunds will be processed within 14 business days of confirmation.
  • Refunds will be issued via the original payment method unless otherwise agreed.
  • Any bank charges or international transaction fees are the responsibility of the buyer.

6. Force Majeure

We are not liable for cancellations or refunds due to events beyond our control, including natural disasters, strikes, political instability, or global trade restrictions.

7. Contact Us